Because every piece is handmade, small variations in colour and pattern are part of its character and are not defects.
Damaged in transit
Please record a continuous video while opening your parcel. If anything arrives damaged, share the video with us on WhatsApp or email within 48 hours of delivery and we will send a replacement, or a full refund if a replacement is not possible.
Returns
Ready, non personalised pieces can be returned within 7 days if unused and in original packing. Return shipping is paid by the customer. Personalised and custom pieces cannot be returned unless damaged.
Refunds
Approved refunds go back to the original payment method within 5 to 7 working days.